Shipping policy
Last Updated: September 2026
At Caramela Beauty, we are committed to processing and delivering your order as quickly and safely as possible.
Order Processing
All orders are generally processed within 2–4 business days, excluding weekends and holidays.
During high-volume periods, including product launches, promotions, and holidays, processing may require an additional 1–2 business days.
Once your order has shipped, you will receive an email containing your tracking information.
Shipping Method
Caramela Beauty currently offers Standard Ground Shipping for domestic orders.
Estimated transit time is approximately:
3–5 business days after the order has been processed and shipped.
Actual delivery times may vary depending on the destination and carrier.
Shipping Carriers
Caramela Beauty may use multiple carriers depending on the delivery location, including:
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USPS
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UPS
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Amazon Logistics
The carrier selected for an order may vary.
United States Shipping
Caramela Beauty currently ships to addresses within the United States, including Alaska and Hawaii.
Shipping charges are calculated at checkout based on the order and destination.
P.O. Boxes and APO/FPO
Caramela Beauty does not currently ship all products to P.O. Boxes or APO/FPO addresses.
Customers should review the available shipping options at checkout for the applicable product.
Tracking
Once an order has shipped, a tracking number will be sent to the email address provided at checkout.
Tracking information may take approximately 24 hours to become active.
Damaged or Lost Packages
Caramela Beauty is not responsible for products that are lost or damaged while in transit.
If your package arrives damaged, please retain the packaging and damaged product and contact the applicable shipping carrier to file a claim.
If tracking shows that your package has been delivered but you cannot locate it, please check with neighbors and allow up to 24 hours, as carriers may occasionally mark packages as delivered before final delivery.
For delivery assistance, contact:
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Caramela Beauty is not responsible for orders shipped to an incorrectly provided address.
If a package is returned because of an incorrect address, the customer may be responsible for applicable reshipping costs.
Shipping Address Changes
Please contact us as soon as possible if you need to change your shipping address.
Because orders are processed quickly through our fulfillment partner, address changes may not be possible after the order has been processed.
Fulfillment
Caramela Beauty uses a third-party fulfillment partner to store and ship inventory.
Packages may arrive in Amazon-branded packaging or standard packaging.
Contact Us
Caramela Beauty
Email: hello@caramelabeauty.com
Phone: 310-356-9936