Refund policy
Last Updated: September 2026
At Caramela Beauty, we want you to feel confident in your purchase. That's why we offer a 90-Day Happiness Guarantee on eligible first-time purchases.
90-Day Happiness Guarantee
If you are not satisfied with your first Caramela Beauty purchase within 90 days of the order date, you may request a full refund.
The 90-Day Happiness Guarantee applies to your first-ever purchase only.
The guarantee covers the product cost. Original shipping charges are not refundable.
Products may be opened and used when a refund is requested under the 90-Day Happiness Guarantee.
What Is Not Covered
The following are not covered by the 90-Day Happiness Guarantee:
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Subscription renewal orders
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Products received as free replacements
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Refund requests made more than 90 days after the first order
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Empty or nearly empty bottles when a return has been specifically requested
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Orders placed through Amazon or TikTok Shop, which are subject to the return policies of those platforms
How to Request a Refund
To request a refund, please email:
Please include your order number and a brief description of your request.
Our Customer Service team will normally respond within 2 business days.
If we require the product to be returned for inspection, we will provide return instructions. When a return is specifically requested for a quality-related issue, Caramela Beauty will provide the applicable return instructions and return label.
Refund Processing
Once your refund has been approved, the refund will be issued to your original payment method.
Approved refunds are generally processed within 5–7 business days.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Wrong Item Received
If you receive an incorrect product, please contact us as soon as possible.
After verification, we will arrange to send the correct item.
Lost or Delivered-but-Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please contact us within 7 days of the delivery date.
We may provide one replacement shipment in accordance with our delivery-issue policy.
Allergic Reaction
If you experience an allergic reaction or other unexpected reaction, discontinue use and contact us at:
If symptoms are severe, seek appropriate medical attention.
Contact Us
Caramela Beauty
Email: hello@caramelabeauty.com
Phone: 310-356-9936